Handle and resolve customer complaints. The key objective is to deal with complaints in a timely and fair manner, with each complaint receiving due consideration in a process that is managed appropriately and effectively.To take lead in preparing, compiling and coordinating reports/working papers for presentation to the Management.To ensure complaint handling are in accordance to the existing regulations and guidelines.To undertake and complete assignments as determined by the direct report of department head.

Communicating with clients in order to understand their needs and explain product value and building relationship with clients based on trust and respect.

Collaborating with internal departments to facilitate client need fulfillment also identifying industry trends.Keeping accurate records pertaining to accounts.


Maintaining updating knowledge of company's products and services. Resolving complaints and preventing additional issues by improving processes.

Supervising Cash receiving & Payments , Maintenance of SBP cash Sheet/ Cash Book Related Registers.

Performing Account Opening and Closing of accounts includes mandate transformation, Stop payments and Term deposits certificates.

Performing Inward, Outward Clearing, intercity and Outward Bill for Collection Clearing of Cheques process.

Also Responsible for Cheque book issuance, Pay Order issuance & Balancing and ATM Replenishment & Balancing.

Task perform for Dormant A/C Activation,Responsible for monthly, quarterly and annual reporting to managers and also Participates in monthly, annual closing of accounts.